Plan with confidence
Answers for your next technology retirement project.
Practical answers before scheduling pickup, data destruction, electronics recycling, or a complete ITAD project.
Frequently asked questions
General
Where are you located and what area do you serve?
We're headquartered in East Tennessee with facilities in Tennessee and Virginia. We serve customers within about 250 miles of our TN/VA facilities — roughly 10 states across the Southeast and Mid-Atlantic. Call us to confirm coverage for your address.
What We Accept
What electronics can I drop off or have picked up?
We accept computers, laptops, servers, monitors, tablets, phones, printers, networking equipment, and most business electronics. Call ahead for large-volume loads, batteries, or unusual items so we can advise on handling.
Do you accept drop-offs, or is it pickup only?
Both. You can drop off at our facilities, and we schedule pickups for businesses and larger loads throughout our service area.
Data Destruction & Security
Do you wipe or destroy hard drives and other storage media?
Yes. We offer software data wiping compliant with NIST 800-88 guidelines (including DoD 5220.22-M patterns) and physical shredding for hard drives, SSDs, USB drives, and tape media. Every destruction job receives a certificate of destruction.
Will I get proof that my data was destroyed?
Yes. We issue a certificate of destruction for each job and maintain chain-of-custody documentation so you have an auditable record for your compliance files.
Can you handle healthcare (HIPAA) equipment?
Yes. Our chain-of-custody process and certificates of destruction support HIPAA requirements for equipment that held protected health information, and we can sign a BAA for healthcare organizations.
Pickup & Logistics
How does pickup work?
Tell us your location, the types and rough quantity of devices, and your preferred timing. We schedule a pickup, provide chain-of-custody paperwork, and transport the equipment to our facility for processing.
Do I need to remove data or prepare devices before pickup?
No preparation is required — we handle data destruction as part of our process. If you've already wiped devices yourself, let us know and we can note it in the paperwork.
Business & ITAD
Do you offer IT asset disposition (ITAD) for businesses?
Yes. We provide full ITAD services: secure collection, data destruction, chain-of-custody documentation, refurbishment or responsible recycling, and reporting for your asset-retirement records.
Start with the basics
Have business equipment ready to move?
Tell us the pickup address, material, and estimated weight. Eligible businesses can receive a portal sign-in link and book their first pickup.
Have a quick question? Chat with Scott Recycling.